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Privacy Policy

Last Updated: 11/04/2025

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Welcome to Hills Counselling & Psychotherapy. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://www.hillspsychotherapy.co.uk, contact us, or engage in therapy services.

1. Who We Are

Hills Counselling & Psychotherapy
Email: madeleinehillspsychotherapy@gmail.com
ICO Registration Number: ZA789253

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2. What Information We Collect

We may collect the following personal data:

  • Contact details: Name, email, phone number, or other details you provide via the contact form or email.

  • Therapy-related information: Any sensitive personal data you voluntarily provide during initial contact or therapy.

  • Technical and usage data: Wix Analytics automatically collects anonymised data, including:

    • IP address (partially masked)

    • Browser type

    • Device information

    • Pages visited and time spent

    • Referral source (e.g., Google search)

 

3. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Deliver therapy services

  • Manage appointments and communication

  • Improve our website and understand visitor behaviour through Wix Analytics

  • Meet legal and ethical obligations

We do not use your information for marketing purposes or share your data with third-party advertisers.

 

4. Lawful Bases for Processing

We process your data based on:

  • Consent – when you submit information via the website

  • Contract – for therapy services

  • Legal obligation – to meet legal and professional requirements

  • Legitimate interest – to maintain and improve the website

 

5. How Your Information Is Stored

Data is stored securely via:

  • Wix’s encrypted website hosting and data storage

  • Password-protected email and devices

  • Locked physical storage (if applicable)

Wix servers may be located outside the UK, but Wix complies with international data protection laws and uses safeguards such as Standard Contractual Clauses.

 

6. How Long We Keep Your Data

  • Enquiry data: kept for 12 months unless therapy commences

  • Therapy records: stored for 5 years after the end of therapy

  • Analytics data: retained according to Wix’s internal policies (anonymised and not personally identifiable)

 

7. Sharing Your Information

Your information is kept confidential. It may be shared only if:

  • There is serious risk of harm to you or others

  • Required by law or a court order

  • Discussed anonymously in professional supervision

  • Wix, as a service provider, processes anonymised analytics and website data

 

8. Your Rights

You have the right to:

  • Request a copy of your personal data

  • Ask for corrections

  • Request deletion of your data (where appropriate)

  • Object to or restrict certain types of processing

  • Complain to the Information Commissioner’s Office: https://ico.org.uk

To request your data or ask questions, email us at madeleinehillspsychotherapy@gmail.com

 

9. Cookies and Wix Analytics

Our website uses cookies, small data files stored on your device, to:

  • Enable basic site functionality

  • Analyse visitor behaviour (via Wix Analytics)

  • Improve content and performance

These cookies do not collect identifiable personal data. You can manage or delete cookies via your browser settings.

On your first visit to the site, you’ll see a cookie banner asking for consent. You can change your cookie preferences at any time.

For more information on how Wix handles data: https://www.wix.com/about/privacy 
 

10. Changes to This Policy

This policy may be updated periodically. The latest version will always be available on this page.

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